FAQs
How can I contact customer support?
For any inquiries, please email us at hi@spacefetch.com, and our team will be happy to assist you.
What are your shipping costs and how long?
We offer free standard shipping for all orders. We use Auspost for all our shipments. The estimated duration of the shipping on average is about 2-6 business days.
Do you ship internationally?
No, we currently ship within Australia only.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email.
Do you offer returns?
Yes, we accept returns for any product defects. within 30 days of delivery, provided the item is unused and in its original condition. Please see our Returns Policy for full details.
How are the bags packaged when delivered?
Each bag is carefully packaged in a protective dust bag and placed in a sturdy packaging to ensure it arrives in perfect condition. We take pride in presentation, making every unboxing feel special.
Do you offer gift wrapping and personalized messages?
All our products come in premium packaging, with different designs and items inside, we hope one of our offerings would be suitable to your taste.
How should I care for my bag?
To maintain its quality, we recommend storing your bag in the dust bag provided and avoiding prolonged exposure to direct sunlight, moisture, or abrasive surfaces. Spot clean with a soft, damp cloth.
What materials are your bags made from?
Our bags are crafted using high-quality materials such as premium vegan leather, durable canvas, and fine hardware, selected for both style and longevity. We also have a great range of products, hence the materials will differ piece by piece.